It is best to issue refunds in FutureFund. This ensures accurate reporting in the campaigns.
- To issue a refund, log in to the Admin and select Store > Orders
- Find the order by entering the order number or the purchaser's name
- Select the transaction by clicking on View (the section is towards the bottom of the page)
- Click on the Refund button in the upper right corner
- Select the items to refund and submit the form
I may take a few days for the transaction to be reflected on the customer's account.